October 4th - 5th, 2024

Frequently Asked Questions...and Answers, Too!

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Confirmation Policy
No registration will be honored without pre-payment. Registration and/or payment received after October 1, 2024 will be subject to availability. You will receive a confirmation email once your registration and payment have been processed. If you do not receive an email within 4 days, please contact us at Registration@Keystone-Conference.org.

Cancellation Policy
We know that things come up that may prevent you from attending the Keystone Family Retreat. Therefore, we offer 100% refund on cancellations up to two weeks prior. After September 20 (two weeks prior to the conference), all registrations are subject to no less than a 20% cancellation fee because of financial commitments we must make to the hotel and other service providers for the conference. There will be no refunds starting on October 1, 2024, the week of the conference. Please email us at Registration@Keystone-Conference.org to cancel your conference registration.

Also, in accordance with the Sheraton Hotel cancellation policy, room reservations cancelled after September 15, 2024, will be charged the initial deposit of one (1) room night and tax will be considered as the cancellation fee. Please email us at Registration@Keystone-Conference.org to cancel your room reservation as well.

Payment Policy
Online payment via PayPal's safe and secure website is the preferred method of payment. Contact us at Registration@Keystone-Conference.org with questions.

What is included in my Keystone Family Retreat registration?
Your retreat package determines which meals, events and activities you will be able to partake of. When you visit the Keystone Family Retreat registration desk at the hotel, you will be given your registration packet which includes the conference program booklet, the conference badge which is your passport to the seminars/workshops/presentations, meal & activity tickets (as applicable) and various other material.

How do I become a presenter?
If you would like to present at the Keystone Conference, please visit our Submit a Workshop page and we will consider your proposal. We have limited slots available for presentations and workshops and our goal is to provide a diverse program for our attendees. Slots fill up fast, so send your proposal quickly. Deadline is August 15, 2024.

What if I have a special need?
If you require any special needs such as dietary arrangements, coordination, etc. you will have an opportunity to let us know during the registration process. The Sheraton Harrisburg-Hershey Hotel and Keystone Family Retreat want to meet your needs and exceed your expectations.

Can someone under 18 attend the conference?
Yes! The Keystone Family Retreat is intended for family members with trans- and non-binary children. Individuals under the age of 18 are therefore welcome to attend with their parents or guardians.

First Time Advice

Checking in
The staff at the Sheraton are well aware of the unique issues of transgender and non-binary individuals, and their friends & families. They very much enjoy our presence and you will find them courteous and professional. If you are staying at the hotel, you'll need to visit the hotel's registration desk.

The Keystone Conference Registration Desk will be located on the main floor of the hotel, just look for the marquee or ask a hotel staff member. The registration desk operational hours will be prominently displayed. This is where you check in for the conference and receive your registration package including your nametag and meal tickets (if part of your conference package). Please safeguard these items and wear your nametag to all conference events.

During the Conference
We recommend bringing a pad of paper to keep a journal, take notes and jot down your daily thoughts and feelings. Being immersed in a conference like this can be informative, exhilarating and overwhelming and may lead to a number of profound emotions, feelings, thoughts and questions that you'll want to remember and reflect upon when you have more time. There will be a lot to digest both educationally and emotionally!

Your name badge is required for admittance to all seminars, meals and events during the Keystone Family Retreat. You will be asked to retrieve your name badge if you forgot it. It is also a great way to introduce yourself to others and get to know as many people as you can. Also, don't lose your meal tickets! They are required to gain access to the lunch and dinner events. If you have special dietary restrictions, special meals must be ordered in advance. Special dietary arrangements require a special meal ticket.


What is the schedule of events for the Keystone Family Retreat?
A seminar schedule will be included in your conference program booklet which is available when you check-in at the Keystone Family Retreat registration desk. The daily seminar schedule will be posted on the website in the Schedule section of the website. We will begin posting the general outline of the conference in August and expect all workshops to be posted by September 15th.

Who operates this event?
Keystone Family Retreat is hosted by TransCentralPA, a Pennsylvania non-profit 501c3 corporation that has been serving the transgender community of Central Pennsylvania since 1989. The organizers are all volunteers and our goal is to make this special event enjoyable and affordable for everyone, so please come join us!

What is TransCentralPA’s mission?
TransCentralPA is committed to providing education and caring support for transgendered individuals, their spouses, significant others, families, friends & allies. We are also actively involved in maintaining an outreach program to provide gender education to businesses, organizations, educational institutions and governmental agencies. TransCentralPA--formerly known as the Lower Susquehanna Valley Chapter of Renaissance--has been serving the Central Pennsylvania transgender community since 1989.


Can I take photos or videotape at the conference?
Before taking any photos, you must get the permission of anyone you may capture on film or video tape including those in the background. Please respect those that do not desire to have their picture taken. Please no photos during the presentations without the consent of the workshop leader.

Privacy Policy
The Keystone Family Retreat and TransCentralPA, the host of Keystone, are committed to protecting everyone's personal information, identity and privacy. Please visit our Privacy Policy page to read it in detail. We have developed this privacy policy to inform you about what information this web site collects, who receives that information, what we do with the information, and how long we keep it. While we have made every attempt to make this policy as clear as possible, if you have any further questions about it, feel free to contact us at info@Keystone-Conference.org

Which restroom do I use?
The hotel has public restrooms on the first and third (main) floors. Please use the hotel’s public restrooms in an appropriate manner and respectfully of other patrons. Restrooms are not to be used for undressing or changing clothing.

Got a Question? Email us at info@Keystone-Conference.org